Privacy Policy

1. Who We Are

Labs and Health of Miami LLC ("Labs & Health," "we," "us," or "our") provides mobile phlebotomy and specimen collection services in the state of Florida. We are not a medical provider, laboratory, or diagnostic facility. All laboratory testing is performed by certified third-party laboratories.

2. Information We Collect

We collect the following information when you use our services or website:

• Contact information: name, email address, phone number, and address for specimen collection
• Appointment information: service selected, date, time, and location
• Payment information: processed securely through Stripe; we do not store credit card numbers
• Health-related notes: allergies, medications, or special instructions you voluntarily provide
• Website usage: pages visited, quiz responses, and form submissions

We do NOT collect dates of birth, Social Security numbers, or insurance information.

3. How We Use Your Information

• To schedule and perform specimen collection appointments
• To communicate with you about your appointments and services
• To coordinate specimen delivery with certified third-party laboratories
• To send appointment reminders and service-related notifications
• To improve our services and website experience
• To comply with applicable laws and regulations

4. HIPAA Compliance

We take the privacy and security of your health information seriously. Our services follow established healthcare privacy practices. All specimen handling is performed in accordance with CLIA guidelines. Laboratory testing and result processing are conducted by certified third-party laboratories operating under HIPAA-compliant systems.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Certified laboratories: to process your specimens and deliver results
• Payment processors: Stripe, for secure payment processing
• Service providers: email delivery (Resend), hosting (Vercel), and database (Neon)
• Legal requirements: when required by law or to protect our legal rights

6. Data Security

We implement reasonable security measures including SSL/TLS encryption for data in transit, encrypted database connections, and secure authentication systems. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses essential cookies for site functionality and analytics. We do not use advertising or tracking cookies. You may disable cookies in your browser settings.

8. Your Rights

You may request to access, update, or delete your personal information by contacting us. You may unsubscribe from marketing emails at any time using the link in each email.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Labs and Health of Miami LLC
Email: info@labsandhealth.com
Phone: 941-293-4514