1. Scope

This policy applies to all information collected through:

Our website, forms, and online scheduling tools

Phone calls, text messages, and email communications

In-person mobile phlebotomy services

Coordination with laboratories, healthcare providers, and authorized facilities

2. Information We Collect

A. Personal Information

We may collect:

Name, address, date of birth

Email and phone number

Identification or insurance information (if applicable)

B. Health Information (PHI)

Protected Health Information includes:

Laboratory orders and test details

Medical documentation required for specimen collection

Provider contact and authorization information

C. Technical Information

Automatically collected for performance and security:

IP address

Device and browser information

Website usage analytics

Note: We do not store payment card information. All payments are processed securely by third-party providers.

3. How We Use Your Information

We use your information only for legitimate healthcare and operational purposes:

To schedule and perform mobile phlebotomy services

To verify your identity for laboratory processing

To coordinate with laboratories and authorized providers

To manage billing, logistics, and customer support

To comply with healthcare privacy regulations (HIPAA)

We do not sell, rent, or share your personal or medical information for advertising or commercial gain.

4. HIPAA Compliance

We comply with all HIPAA requirements. This includes:

Secure handling, transmission, and storage of PHI

Limiting access to authorized personnel only

Encrypted systems and secure communication channels

Confidentiality agreements for employees and contractors

Lawfully required retention and secure destruction of records

5. Information Sharing

We may share information only when necessary:

With certified laboratories processing your specimens

With your authorized healthcare provider or representative

With billing, logistics, or HIPAA-compliant vendors

As required by court order or regulatory authorities

To prevent fraud, abuse, or threats to public safety

We never share information with third parties for marketing.

6. Data Security

We use administrative, physical, and technical safeguards, including:

Encrypted storage and secure servers

Password-protected access controls

Audit logs and monitoring systems

Regular security reviews and updates

While we take reasonable measures, no digital system is completely immune to breaches.
By using our website, you acknowledge these inherent risks.

7. Data Retention & Disposal

We retain information only for as long as required by:

Healthcare regulations

Legal obligations

Operational needs

Information is securely deleted or destroyed following HIPAA-approved methods.

8. Your Rights

You may request:

Access to your personal or medical information

Corrections of inaccurate data

Deletion of non-clinical personal information

Limitations on certain disclosures, where permitted by law

Requests must be submitted to: [email protected]

Identity verification is required for HIPAA-protected information.

9. Children’s Privacy

We do not knowingly collect information from individuals under 13 years old without parental or legal guardian consent.

10. Disclaimer of Liability

Labs & Health of Miami LLC is not responsible for:

Unauthorized access caused by user negligence

Data transmitted through unsecured networks

Errors or delays caused by laboratories, providers, or couriers

Use of our website and services is at your own discretion and risk.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Revised versions will be posted with an updated “Last Updated” date.
Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For privacy questions or requests, contact:

Labs & Health of Miami LLC
📍 Miami, Florida
📧 [email protected]
📞 (728) 229-1156